Customer Care

Your satisfaction is our #1 priority.

You can return unopened, resalable merchandise within 15 days for both online and in-store purchases. Unfortunately, any shipping charges are nonrefundable, and return shipping fees are your responsibility unless there was an issue with your order. If a shipping mistake occurred that was our error, we will refund shipping on a case-by-case basis. Online returns are only accepted with pre-authorization and may be subject to a restocking fee.

Non-Returnable items for both online and in-store purchases include:

  • Custom Framing

  • Pantone Guides

  • Closeout Items

  • Special Orders

  • Gold Leaf

  • Gift Cards

If you have questions about returning a product you purchased in the Arts Alliance store, please call the store directly. 812-949-4238

Damaged Shipment

Please call us immediately if your online order arrives damaged or defective. Keep all packing materials and damaged products. UPS may need to inspect all original packaging.

Shipping Contact Information

  • Monday – Friday, 8:00 am – 4:30 pm Eastern

  • Phone: 812-949-4238


Payment Methods

Credit / Debit Cards


Offline Payments

Store policy

Arts Alliance of Southern Indiana

820 E. Market Street

New Albany, IN 47150


Contact us: T: 812.949.4238

Hours of Operation:

W - F   11am - 4pm

Sa       11am - 2pm

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Thank You for Your Support!

Hazel & Walter T. Bales Foundation

© 2021 by Arts Alliance of Southern Indiana